Medicare Conditions of Coverage

Patient Rights

The Patient has the Right:

  • To be treated with courtesy and respect, with appreciation of his or her individual dignity and with protection of his or her need for privacy.
  • To an environment that is safe and secure for self and property.
  • To confidentiality of information gathered during treatment.
  • To prompt and reasonable response to questions and requests.
  • To know who is providing and is responsible for his or her care.
  • To know what patient support services are available, including whether an interpreter is available if he or she does not speak English.
  • To know what rules and regulations apply to his or her conduct.
  • To be given by the healthcare provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
  • To refuse treatment, except as otherwise provided by law.
  • To be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.
  • To know, upon request and in advance treatment, whether the healthcare provider or healthcare practice accepts Advance Directives.
  • To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
  • To receive a copy of reasonably clear and understandable, itemized bill and, upon request, to have charges explained.
  • To receive impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
  • To receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • To know if medical treatment is for purposes of experimental/research and to give his or her consent or refusal to participate in such experimental research.
  • To express grievances regarding any violation of his or her rights, through the grievance procedure of the healthcare provider which served him or her.
  • To participate in all aspects of health care decisions, unless contraindicated by concerns for their health.
  • To appropriate assessment and management of pain.

Facility Policy on Advanced Directives

Our team is dedicated to delivering the highest quality care in a safe environment that places the patient at the center of our care. The majority of procedures performed at Lansing Genesis Surgery Center are considered to be of minimal risk. It is the policy of Lansing Genesis Surgery Center that if an adverse event occurs during your treatment, the medical team will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. At the acute care hospital, further treatment or withdrawal of treatment measures already begun will be ordered in accordance with your wishes, advance directive, or health care power of attorney.

If you do have an Advanced Directive or Living Will and wish to provide us with a copy of the document, we will place a copy in your medical record. In the event a transfer to a hospital is required a copy will be forwarded to the hospital.

If you do not have an Advanced Directive/Living Will and wish to create one you may refer to one of the following:

If you would like a copy of the Michigan official Advanced Directives form, please ask when you arrive at the center and a copy will be provided to you.

Please contact us if you have any further questions at 517-997-8181

Physician Ownership

To further the commitment to the quality of surgical care for our patients, many of our physicians have chosen to be owners in Genesis Surgery Center and/or Lansing Surgery Center.

This ownership enhances their ability to direct the manner in which your care is delivered at the facility. If this is of concern to you, we will be happy to answer any questions. Please call (517) 997-8181.

Reporting Concerns or Complaints

At Lansing Genesis Surgery Centers we strive to exceed all of your needs and make your stay a safe, comfortable and pleasant experience for you, your family and visitors. If you are pleased with your care please let us know.

If you should have a concern or complaint regarding any services rendered at our centers, please let us know while you are here so that we have the opportunity to improve. You may also call the administrator of the facilities at (517) 997-8181.

If you feel a need to direct your concern or complaint further you may contact:

Michigan Department of Licensing and Regulatory Affairs
Bureau of Health Systems, Complaint Investigation Unit
P.O. Box 30664
Phone: (800) 882 – 6006
Fax: (517) 241 – 0093

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: (630) 792 – 5636

Office of the Medicare Beneficiary Ombudsman

(The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help they need to understand their Medicare options and to apply their Medicare rights and protections.)

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